30-Day Satisfaction & Refund Policy

At Heaven's Best Carpet Cleaning we take pride in delivering exceptional carpet cleaning services. We stand behind our work with our 30-Day Satisfaction Guarantee.

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If you are not completely satisfied with the results of your cleaning service, we are committed to making it right under the terms outlined below.

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The 30-Day Guarantee Process

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Our guarantee follows a two-step resolution process designed to ensure your carpets look their best:

• Step 1: Free Re-Cleaning

  If any cleaned area does not meet your expectations, or if spots/stains reappear within 30 days of your original service date, contact us immediately. We will return to your property and re-clean the affected areas at zero additional cost to you.

• Step 2: Refund Policy

  If we are unable to re-clean, or resolve the issue to your reasonable satisfaction after performing a re-clean visit, we will issue a refund for the specific room or area in question.

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Policy Requirements & Limitations

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To qualify for a re-cleaning or refund under this policy:

• Notification Window: You must report your concern to our team within 30 calendar days of the original service completion date.

• Access to Property: You must grant our technicians access to the property to perform the re-clean evaluation and service.

• Pro-Rated Refunds: Refunds apply only to the specific room or service area where you are dissatisfied, rather than the entire invoice, unless the issue affects all serviced areas.

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3. What Is Excluded

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While we make every effort to remove all stains and odors, certain conditions are beyond the control of professional carpet cleaning and are not eligible for refunds or free re-cleaning:

• Permanent Damage: Pre-existing damage, chemical burns, bleach spots, or permanent fiber discoloration caused by dyes, inks, or rust. Also, cleaning invoices marked as suggest replacement

• Untreated Pet Contamination: Deep-set pet urine or feces that has penetrated the carpet backing, padding, or subfloor (unless our specialized Sub-Surface Decontamination treatment was purchased).

• New Dirt & Accidents: New spills, pet accidents, foot traffic soil, or water damage occurring after the initial cleaning service was completed.

• Wear & Tear: Normal fiber matting, fading, or structural carpet wear caused by age and heavy foot traffic.

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4. How to Request Service Under This Policy

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If you need to request a re-cleaning or discuss a refund, please reach out to us within 30 days of your service:

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• Phone: (541)419-4990

• Email: ammon@heavensbestofbend.com

• Hours: Monday – Friday, 8:00 AM – 6:00 PM